Help

There's a lot to take in when you get started with eChineseOline. To help out, we've collected frequently asked questions that might be helpful for you.
(Apply for a free trial Chinese lesson or free assessment)
(Start, renew and cancel a subscription)
(Payment method and procedure)
(Schedule and cancel a lesson)
(Computer requirements for taking online Chinese classes)
Still have questions? Please contact our Academic Coordinators:
Toll Free Numbers (Mon.-Sun. 8am-5pm, Beijing Time):
U.S. & Canada: 1-800-791-9386 Hong Kong: 800-930-623
Australia: 1-800-779-835 Singapore: 800-101-3070
United Kingdom: 0-800-086-8969 New Zealand: 0-800-002-128
Switzerland: 0-800-563-178 Israel: 1-801-227-213
Germany: 0-800-180-0341 Russia: 810-800-2189-4011
Spain: 900-838-906 Italy: 800-596-375
United Arab Emirates: 800-035-703-840 South Africa: 0-800-981-886
France: 0-805-080-689

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